01. Introduction

WillSafe respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored and disclosed when you use the WillSafe website, submit forms, communicate with us, request premium access, apply to become a partner or interact with services available through the platform.

By using WillSafe, you acknowledge this Privacy Policy and the ways information may be handled as described below.

02. About WillSafe

WillSafe is a curated discovery and access platform focused on exceptional places, experiences, services and opportunities across Nigeria.

We may connect users with selected third-party businesses, property owners, hospitality providers, restaurants, experience operators and professional service providers.

03. Information We May Collect

Depending on how you interact with WillSafe, we may collect information such as:

• Your name.
• Email address.
• Telephone or WhatsApp contact details.
• Company or business information.
• Information provided through partner applications.
• Information provided through premium-access requests.
• Information contained in enquiries or messages you send to us.
• Information relating to your interests or requested services where you choose to provide it.
• Technical information relating to your use of the website.

We seek to collect information that is reasonably relevant to the purpose for which it is being obtained.

04. Information You Provide Directly

You may voluntarily provide information when you:

• Submit a contact enquiry.
• Request premium access.
• Apply to become a WillSafe partner.
• Ask about a property, service, experience or opportunity.
• Communicate with WillSafe through email, WhatsApp or other available channels.
• Participate in a business or service arrangement facilitated through WillSafe.

The information you provide should be accurate and should not contain information belonging to another person without their permission.

05. Information Collected Automatically

When you visit the WillSafe website, certain technical information may be collected automatically by the website, hosting environment, security tools or analytics technologies.

Depending on the technologies in use, this may include:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages visited.
• Approximate usage times.
• Referring website or page.
• Basic website interaction information.

This information may be used to maintain security, understand website performance and improve the user experience.

06. Cookies & Similar Technologies

WillSafe may use cookies and similar technologies to support the operation, security and functionality of the website.

Cookies may also be used to understand general website usage, remember certain preferences or improve website performance, depending on the technologies enabled on the website.

You may be able to control or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

07. How We Use Information

WillSafe may use information collected for purposes including:

• Responding to enquiries and requests.
• Processing partner applications.
• Processing premium-access requests.
• Communicating with users about requested services or arrangements.
• Connecting users with relevant WillSafe partners where appropriate.
• Managing business relationships with partners.
• Improving the WillSafe website and user experience.
• Maintaining website security and preventing misuse.
• Understanding general website usage and performance.
• Meeting applicable legal or regulatory obligations.

08. Communications

If you submit an enquiry, application or access request, we may use the contact details you provide to respond to that request.

We may also communicate with you about an existing enquiry, arrangement, partnership or service you have requested.

Where applicable, you may have the opportunity to manage or withdraw from certain marketing communications.

09. Sharing Information

WillSafe does not intend to sell personal information as a commercial product.

Information may be shared where reasonably necessary to provide a requested service, respond to an enquiry, facilitate an introduction or operate the platform.

This may include sharing relevant information with:

• Selected WillSafe partners or service providers.
• Technology, hosting and website service providers.
• Payment or transaction service providers where applicable.
• Professional advisers or service providers assisting WillSafe.
• Law enforcement, regulators or public authorities where legally required.

10. Third-Party Services

WillSafe may rely on third-party technologies and service providers to operate parts of the platform.

These may include website hosting, forms, analytics, payment processing, communication services, security tools and other technology services.

Where you are directed to or interact with an external platform, that platform may collect and process information according to its own privacy policy and terms.

WillSafe does not control the privacy practices of independent third-party platforms.

11. Partner Information

Businesses and service providers that apply to partner with WillSafe may provide information about themselves, their business, services, locations and contact details.

This information may be reviewed for curation, verification, communication, partnership management and potential publication on WillSafe.

Businesses should ensure that information submitted to WillSafe does not unlawfully disclose personal information belonging to employees, customers or other individuals.

12. Information About Children

WillSafe is not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is not appropriate or legally permitted.

If you believe that a child has provided personal information to WillSafe without appropriate consent, please contact us so that the matter can be reviewed.

13. Data Security

WillSafe takes reasonable measures designed to protect personal information against unauthorised access, misuse, loss or alteration.

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

Users should therefore avoid submitting sensitive information through forms or communication channels unless it is reasonably necessary for the requested service.

14. Data Retention

WillSafe may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, maintain business records, manage partnerships, resolve disputes, maintain security or comply with legal obligations.

Where information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

15. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, which may include:

• Requesting access to personal information held about you.
• Requesting correction of inaccurate information.
• Requesting deletion of information where legally applicable.
• Objecting to or restricting certain processing where applicable.
• Withdrawing consent where processing is based on consent.
• Raising a concern about how your information is handled.

Some requests may be subject to legal limitations, verification requirements or other applicable conditions.

16. Nigerian Data Protection

WillSafe seeks to handle personal information in accordance with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act and applicable regulations or guidance.

Where applicable, WillSafe will take reasonable steps to respect data-subject rights and maintain appropriate safeguards for personal information.

17. International Data Transfers

Some technology providers or service providers used by WillSafe may process information from locations outside Nigeria.

Where personal information is transferred or processed outside Nigeria, WillSafe will seek to do so in accordance with applicable data-protection requirements and appropriate safeguards.

18. Third-Party Websites & Links

The WillSafe website may contain links to external websites, booking platforms, social media pages or other online services.

Once you leave the WillSafe website, the privacy practices of the external service will apply.

We encourage users to review the privacy policies of external websites before providing personal information.

19. Changes to This Privacy Policy

WillSafe may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

When changes are made, the revised policy will be published on this page together with an updated “Last Updated” date.

We encourage users to review this page periodically to remain informed about how information is handled.

20. Contact Us About Privacy

If you have a question, request or concern regarding the handling of your personal information by WillSafe, please contact us through the WillSafe Contact Us page.

Please provide enough information for us to understand your request and, where appropriate, verify your identity before responding.