🛡️ WillSafe Safety & Security Guidelines
At WillSafe, every ride is guided by trust, security, and integrity. These guidelines help ensure a safe environment for all riders and drivers across Nigeria.
🚗 Driver Safety Guidelines
- 🛠️ **Always inspect your vehicle** before any trip — brakes, fuel, lights, tires.
- 🪪 Display your **verified WillSafe ID** when picking up passengers.
- 📵 Never use your phone while driving (except for navigation mounted properly).
- ✔ Confirm rider’s name, pick-up location & OTP where required.
- 🌙 Avoid unfamiliar isolated areas late at night unless verified.
- 🚦 Obey traffic rules & maintain safe speed always.
- 💬 Report any suspicious rider or unsafe behavior through WillSafe Support.
- 🤝 Maintain professionalism & respect personal boundaries.
🧍 Rider Safety Guidelines
- 🔍 **Confirm the driver’s name, face & plate number** before entering the car.
- 📍 Always **share your trip** with a trusted family member or friend.
- 🕒 Book rides only through the official WillSafe app or website.
- 🪑 Sit in the back seat when travelling alone for more safety.
- 💳 Prefer **digital payments** to avoid cash-related risks.
- 🚫 Do not reveal private details like home address, job, or finances.
- 📢 If uncomfortable, **end the trip** and report immediately.
- 🧠 Trust your instincts and avoid risky situations.
🔐 General Security Guidelines
- 🕵️ Always use verified drivers — avoid roadside pick-ups.
- 📡 Keep your location services ON for full ride tracking.
- 🛑 Avoid entering dark compounds or uncompleted buildings during drop-offs.
- 📞 ALWAYS stay reachable — keep your phone charged.
- 👤 Use a nickname on your rider profile if needed for privacy.
- 🛂 Report impersonation or suspicious identity immediately.
- 🎒 Keep valuables close and out of sight.
- 📁 Clear your browser/chat history after booking on shared devices.
🚨 In Case of Emergency — What to Do
- 📞 Call the nearest emergency number (Police: 112 / 199).
- 📍 Share your location instantly using the WillSafe emergency button.
- 🧍 Move to a safe, public, well-lit space quickly.
- 📢 Notify WillSafe Support with full details of the incident.
- 📸 If safe, take note of vehicle details or recordings.
- 🤝 Seek help from nearby people if you feel threatened.